"We ship items purchased from Withgear quickly and safely."
- Orders placed before 4:00 PM and payment received will be shipped the same day. However, the delivery period may be longer depending on the shipping company's circumstances or stock status.
- Shipping costs for returns and refunds are subject to the Return Refund Policy.
You may request a return online within 10 days of the delivery date of the product. (My Page-Order Delivery Tracking)
- Returns and refunds may not be possible if the product or packaging is damaged.
- If you return part of your order, the return shipping fee will not be deducted.
- In the case of credit card payment, depending on the card company, it may take up to 7 days to receive a refund after the return is approved.
How do I clean the Withgear products?
Wipe away water using dry cloth for aluminum frame pieces after use.
Can I put my seat in the washing machine?
We advise that you hand-wash with warm, soapy water.
How long is your warranty good for?
Our 1-Year Warranty covers manufacturing defects in materials and workmanship for 1 years from the original owner’s date of purchase.